Shipping & Delivery

At Castellano Jewels, we ensure that every order is carefully packed and delivered safely to your doorstep. Each jewelry piece undergoes a quality inspection before dispatch and is securely packaged to provide a premium unboxing experience.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

Delivery Time

We deliver across India through our trusted courier partners.

• Metro Cities: 2–4 Business Days

• Other Cities & Towns: 3–7 Business Days

• Remote Locations: 5–8 Business Days

Delivery timelines may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

• Free Shipping on all prepaid orders across India.

• A nominal shipping fee may apply to Cash on Delivery (COD) orders, if available.

Order Tracking

Once your order is shipped, you'll receive a tracking link via SMS, WhatsApp, or Email, allowing you to track your package in real time.

Secure Packaging

Every Castellano Jewels order is packed in our premium signature jewelry box to ensure your purchase reaches you safely and is ready for gifting.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the package and product. Our team will resolve the issue as quickly as possible.

Need Help?

For any shipping or delivery-related questions, our customer support team is always happy to assist you. Contact us, and we'll ensure a smooth shopping experience from checkout to delivery.